Returns & Exchanges
At Moonglow Jewelry, we want you to cherish your custom moon phase pieces. If you are not completely satisfied with your purchase, we offer easy returns and exchanges within 30 days of delivery.
1
Initiate Your Request
Visit our online return portal with your order number and email address to select the items you wish to send back.
2
Package Your Jewelry
Carefully place your jewelry in its original packaging to ensure it remains protected during transit.
3
Attach Shipping Label
Print the prepaid shipping label provided through our portal and securely affix it to the outside of your package.
4
Receive Your Refund
Once our team inspects your return, we will process your refund or exchange within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing